678win FAQ
Got Questions? We've Got Answers.

You must be at least 21 years old to register and play on 678win. This is in line with Philippine gaming regulations. 678win takes age verification seriously — accounts found to belong to underage users will be suspended immediately. If you're unsure about the rules, visit our Responsible Gaming page for more details.

No. Each player is allowed only one 678win account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset option on the login page.

Go to the 678win login page and click "Forgot Password." Enter the mobile number linked to your account and you'll receive an OTP to verify your identity. Once verified, you can set a new password. If you're still having trouble accessing your account, contact the 678win support team via live chat — they're available 24/7.

Yes. 678win may require identity verification (KYC) before processing withdrawals above certain thresholds. You may be asked to submit a valid government-issued ID such as a Philippine passport, SSS ID, PhilHealth card, or driver's license. KYC helps protect your account and ensures compliance with anti-money laundering regulations. The process is handled securely and your documents are never shared with third parties.

678win supports the most popular payment methods used by Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱). We're continuously working to add more local payment options, so check the cashier section of your account for the latest available methods.

Deposits via GCash and PayMaya are processed instantly — your 678win wallet balance updates in real time as soon as the transaction is confirmed. Bank transfers via BPI, BDO, or Metrobank may take a few minutes to a few hours depending on your bank's processing times. If your deposit hasn't reflected after two hours, contact 678win support with your transaction reference number.

Yes, 678win has a minimum deposit requirement to keep the platform accessible for all types of players. The exact minimum varies by payment method and may be updated from time to time. Log in to your account and visit the cashier section to see the current minimum deposit amounts for each payment option. All amounts are in Philippine Peso (₱).

678win does not charge any fees on deposits from our end. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider if you're unsure about any charges on their side.

Log in to your 678win account, go to the cashier section, and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Make sure your account details match your registered information — mismatched details can delay processing. First-time withdrawals may require KYC verification.

Most 678win withdrawals are processed within 24 hours. GCash and PayMaya withdrawals are typically the fastest, often completing within a few hours during regular business hours. Bank transfers to BPI, BDO, or Metrobank may take up to one business day. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays.

Common reasons for a delayed withdrawal include: pending KYC verification, active bonus wagering requirements that haven't been met yet, a mismatch between your account details and your payment method, or a high volume of withdrawal requests during peak periods. If your withdrawal has been pending for more than 24 hours, contact 678win support via live chat with your withdrawal reference number for a status update.

678win offers a welcome bonus for new players who register and make their first deposit. The bonus amount and terms are updated regularly, so log in to your account after registering to see the current welcome offer. All bonuses come with wagering requirements — make sure to read the full terms before claiming. Visit our Terms & Conditions page for the general bonus rules.

Wagering requirements (also called rollover requirements) specify how many times you need to bet your bonus amount before you can withdraw the bonus winnings. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward meeting the wagering requirement — check the specific bonus terms in your account for details.

Yes. 678win regularly runs promotions for existing players including reload bonuses, cashback on sports betting losses, free spin offers on slots like Fortune Mouse, and special event promotions tied to major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. Log in to your account and check the promotions section to see what's currently available.

678win offers a wide range of games across multiple categories: Ezugi Live Casino (baccarat, roulette, blackjack, Dragon Tiger), Football Betting, Rugby Betting, Fortune Mouse slots, Shaolin Soccer arcade, and Color Prediction. All games are accessible from a single 678win account with one shared wallet. Visit the Games page for the full library.

Yes. 678win's live casino games are powered by Ezugi, a certified live dealer studio. Games are streamed in real time with professional dealers and use physical cards and roulette wheels — there is no RNG involved in live dealer games. RNG-based games like slots and color prediction use certified random number generators that are regularly tested for fairness and integrity.

678win covers a broad range of sports markets including PBA (Philippine Basketball Association), NBA, UFC, boxing, football, and rugby. Local Philippine sports events are featured alongside international competitions. Check the Football and Rugby sections for current available markets, and visit the Analysis page for betting insights and trends.

Yes. Android users can download the 678win APK directly from the App page. Since the app is distributed outside the Google Play Store, you'll need to enable "Install from unknown sources" in your Android settings before installing. iOS users can access 678win via Safari and add the site to their home screen as a Progressive Web App (PWA) for a near-native experience without needing to download anything.

Yes, the 678win app is completely free to download and install. There are no subscription fees or download charges. You simply need a registered 678win account to log in and start playing. The app gives you access to the full games library, cashier functions, and live support — all optimised for mobile screens.

The 678win app is compatible with Android 6.0 (Marshmallow) and above. For the best performance — especially when streaming live casino games — we recommend using a device running Android 9.0 or later with a stable internet connection (4G LTE or Wi-Fi). Visit the App page for the latest download link and installation guide.

678win uses SSL (Secure Socket Layer) encryption across all pages and transactions to protect your data in transit. Your financial information is never stored in plain text, and payment processing is handled through secure, trusted payment gateways. For full details on how we collect, use, and protect your data, read our Privacy Policy.

678win provides several responsible gaming tools to help players stay in control: deposit limits, session time reminders, cooling-off periods, and self-exclusion options. You can access these tools from your account settings at any time. If you feel your gaming is becoming a problem, we strongly encourage you to use these tools or visit our Responsible Gaming page for guidance and support resources. Remember — 678win is for entertainment, and you must be 21+ to play.

If you need a break from gaming, you can request a self-exclusion through your account settings or by contacting 678win support directly via live chat. Self-exclusion can be set for a defined period or indefinitely. During a self-exclusion period, you will not be able to log in, deposit, or place bets. We take these requests seriously and process them promptly. Visit our Responsible Gaming page to learn more about your options.